Communication A Important Factor - 1549 Words

Communication Communication is another important factor that needs to consider for building relationship with customer and make them loyal. Communication needs to be two way between customer and company. Social media platform has enriched communications among people. Therefore, it has open up new opportunity for companies to interact with customer more. Companies can open up their page to increase interaction with the customer on social media platform. On the other, customers also interested to interact with brands page and know brand their opinion, thoughts and views. According to (Nduisi, 2007), state that communication is the important way to build awareness, understanding customer preference and motivate customer to make them loyal to the company. Communication is an interactive dialogue between company and its customer. Some scholars underscored significance of communication of building relationship with customer. However, it has been now turn into an indispensable part of customer loyalty or retention strategies because of technological evolution. Social media platform has open up opportunities both for customers and brand to communicate at any time, at any cause. ‘Customer and brand relationship can be improved by improving relationship quality and also help to build long lasting relationship† (Jaya chandra, 2005). In (2012, Kavah, ), has developed a new model where he uncovered that among trust, commitment, satisfaction, purchase intention, communication hasShow MoreRelatedEmployee Engagement : An Important Factor Of Internal Communication1840 Words   |  8 PagesIntroduction Mishra and Boynton study finds that employee engagement is an important factor of internal communication. Nowadays, most organizations and their managers are looking for bridges to build trust between employees and executives. Executives and managers think employee engagement is top priority for them to build mutual trust. Engagement boosts deep relationship between management and employees. Internal communication is important for enhancing a culture of transparency between top management andRead MoreEssay Business Negotiations 1648 Words   |  7 Pagesnegotiating factors and tactics is essential. Without understanding and knowledge of negotiation factors, one may not achieve a desirable outcome, or at least an outcome that will be acceptable. Obtaining a desirable outcome from negotiations is the goal for parties with a direct or indirect interest in the issue receiving consideration. Negotiating a desirable outcome may be dependent on two major negotiating factors, communicat ion, and personality. The methods of communication and personalityRead MoreCommunication and Individual Forces Essay804 Words   |  4 PagesCommon Factors Found in the Synergetic Model Affect the Communication Process Chris Scott ITT Technical Institute Abstract This paper will discuss how the communication process can be affected by individual forces, societal forces, culture, context, and ethics. It will discuss the importance of understanding how communication is affected by these forces. It is important to understand the way they affect communication so that proper and effective communication can occurRead MoreThe Diversity Of City : A News Media Company1233 Words   |  5 Pagesbut also a substantial number of Latinos. Along with gender diversity, racial and ethnic diversity plays an important role in enabling communication skills that are distinctly effective within and among these populous ethnic groups as shown by population of Irvine, California. To a news media company, the distinctive diverse character is very important to discuss for the better communication skills as well. The news media company should track these changes in order to manage its reportage accordingRead MoreEffective Communication: The Foundation of Any Successful Relationship789 Words   |  3 PagesEffective communication is at the foundation of any successful relationship. Without communication based in respect, understanding, and love, relationships often disintegrate. Ober (18) described how there are four Cs and and A concepts that are associated with successful marriage, which include commitment, communication, compassion, connection, and acceptance. In order to improve relationships and prevent conflict or eventual partnership dissolution, individuals involved can seek out help and guidanceRead MoreEssay on Psych Nursing Communication647 Words   |  3 PagesTwo: An important primary goal of nursing is to facilitate the development of trust and to build upon a therapeutic relationship between the patient and members of the health care team. Demonstrating the skill(s) of effective communication is key. Assessment of a patient’s ability to communicate includes gathering information about the ‘contextual factors’ that influence communication itself. A context includes all the factors that influence the nature of communication and interpersonalRead Moreintro to business chapter 5 Essay895 Words   |  4 Pagesto effective communication? Which barriers are easiest to surmount? Why? 1. The six barriers of effective communication are, 1)Physical barriers 2)Language barriers 3)Body language barriers 4)Perceptual barriers 5)Organizational barriers 6)Cultural barriers. In my opinion I believe that the easiest barriers to surmount are the physical barrier. Often people act as if nothing is bothering them, and the can hide their physical discomforts. 2. Why is nonverbal communication so important? How can youRead MoreInterpersonal Communication Essay1498 Words   |  6 PagesInterpersonal communication is the most important kind of communication. It happens when two individuals are in a close proximity to each other, and they are able to provide immediate feedback to one another. IPC (interpersonal communication) is the way we express our thoughts, feelings, and ideas to the people around us. Interpersonal communication is something you need to do well as it affects many aspects of your life. Interpersonal communication is a learned skill that can be improvedRead MoreProject Management Practices : The Criteria For Success Or Failure871 Words   |  4 Pagesarticles that discussed the factors in a successful and failed project. The first article is â€Å"Project Management Practices: The Criteria for Success or Failure† by: Iman Attarzadeh and Siew Hock Ow. In this article the authors discuss the top ten factors for a successful and a failed project. The second article that I located was, â€Å"Top 10 Main Causes of Project Failure† by: Rosanne Lim. In this article, Lim discusses the ten factors that cause a project to fail. The top ten factors for a successful projectRead MoreBenefits Of Being A Nurse Patient Communication996 Words   |  4 PagesOne of the most important factors in hospitalized patients’ quality of life is the nurse-patient communication. Health care providers are still looking for the best way to communicate with their patients to achieve the best result. 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Judicial Precedent Free Essays

DOCTRINE OF PRECEDENT – LAW MAKING POTENTIAL More Judicial Precedent Resources: Judicial Precedent – Lecture Notes #1 THE JUDGES’ ROLE IN PRECEDENT The old view of the judges’ role was that they were merely ‘declaring’ the existing law (the ‘declaratory theory’). Lord Esher stated in  Willis v Baddeley  [1892] 2 QB 324: â€Å"There is †¦ no such thing as judge-made law, for the judges do not make the law, though they frequently have to apply existing law to circumstances as to which it has not previously been authoritatively laid down that such law is applicable. The modern view is that judges do make law. We will write a custom essay sample on Judicial Precedent or any similar topic only for you Order Now Lord Radcliffe said (Not in Feather Beds, p215, 1968): â€Å"†¦ there was never a more sterile controversy than that upon the question whether a judge makes law. Of course he does. How can he help it? † The reality is that judges are continually applying the existing rules to new fact situations and thus creating new laws. THE POSITION OF THE HOUSE OF LORDS In the mid-nineteenth century the House of Lords developed the practice that it would be bound by its own decisions. This was reaffirmed in  London Tramways Co v London County Council  [1898] AC 375. The House of Lords felt that decisions of the highest appeal court should be final in the public interest so that there would be certainty in the law and an end to litigation. However, this practice was criticised from the 1930s. Some of the Law Lords said that the rule did not produce the desired certainty in the law and it had become too rigid (eg, Lord Wright, Lord Denning and Lord Reid). Nevertheless, the practice was not changed until 1966 by Lord Gardiner LC. The practice statement was accompanied by a press release, which emphasised the importance of and the reasons for the change in practice: ? It would enable the House of Lords to adapt English law to meet changing social conditions. ? It would enable the House to pay more attention to decisions of superior courts in the Commonwealth. ? The change would bring the House into line with the practice of superior courts in many other countries. In the USA, for example, the US Supreme Court and state supreme courts are not bound by their own previous decisions. A. Paterson’s urvey of nineteen Law Lords active between 1967 and 1973 found that at least twelve thought that the Law Lords had a duty to develop the common law in response to changing social conditions (A. Paterson,  The Law Lords, 1982). EXAMPLES OF JUDICIAL ACTIVISM ; SOCIAL CHANGE 1. In  Herrington v British Railways Board  [1972] AC 877, the House of Lords overruled (or at least, modified)  Addie v Dumbreck  [19 29] AC 358. In  Addie, the House of Lords had held that an occupier of premises was only liable to a trespassing child who was injured by the occupier intentionally or recklessly. InHerrington, their Lordships held that a different approach was appropriate in the changed social and physical conditions since 1929. They propounded the test of ‘common humanity’ which involves an investigation of whether the occupier has done all that a humane person would have done to protect the safety of the trespasser. 2. In  Miliangos v George Frank (Textiles) Ltd  [1976] AC 443, the House of Lords overruled  Re United Railways  [1961] AC 1007. In  Re United Railways, it had been held that damages in an English civil case could only be awarded in sterling. In  Miliangos, the House of Lords held that damages can be awarded in the currency of any foreign country specified in the contract. A new rule was needed because of changes in foreign exchange conditions, and especially the instability of sterling, since 1961. 3. In  R v Howe  [1987] 2 WLR 568, the House of Lords overruled  DPP for N. Ireland v Lynch  [1975] AC 653, and decided that the defence of duress is not available to a person charged with murder, whether as a principal or as a secondary party. In  Lynch, the House of Lords had held that duress was available as a defence to a person who had participated in a murder as an aider and abettor. In  Howe, their Lordships desired to restore this part of the criminal law to what it was generally understood to be prior to  Lynch, even though to do so would produce the illogical result that, whilst duress is a complete defence to all crimes less serious than murder, it is not even a partial defence to a charge of murder itself. How to cite Judicial Precedent, Papers Judicial Precedent Free Essays Judicial precedent: A judgment of a court of law cited as an authority for deciding a similar set of facts; a case which serves as authority for the legal principle embodied in its decision. The common law has developed by broadening down from precedent to precedent. A judicial precedent is a decision of the court used as a source for future decision making. We will write a custom essay sample on Judicial Precedent or any similar topic only for you Order Now This is known as stare decisis (to stand upon decisions) and by which precedents are authoritative and binding and must be followed. In giving judgment in a case, the judge will set out the facts of the case, state the law applicable to the facts and then provide his or her decision. It is only the ratio decidendi (the legal reasoning or ground for the judicial decision) which is binding on later courts under the system of judicial precedent. Any observation made by the judge on a legal question suggested by the case before him or her but not arising in such a manner as requiring a decision is known as obiter dictum (a saying by the way). There may several reasons for a decision provided by the judge in any given judgment and one must not assume that a reason can be regarded as ‘obiter’ because some other ‘ratio’ has been provided. Thus, it is not always easy to distinguish ratio decidendi from obiter dictum when evaluating the effects of a particular decision. A single decision of a superior court is absolutely binding on subsequent inferior courts. However, certain of the superior courts regard themselves as bound by their own decisions whilst others do not: 1. Decisions of the House of Lords bind all other courts but the House does not regard itself as strictly bound by its previous decisions, for example, in Murphy v Brentwood District Council (1990) the House elected to overrule its earlier decision in Anns v London Borough of Merton (1978) on the issue of a local authority’s liability in negligence to future purchasers of property. 2. The Court of Appeal, Civil Division, holds itself bound by its previous decisions: Young v Bristol Aeroplane Co Ltd (1944) but in that case also identified three exceptional cases where it would disregard its own previous decision. These are (i) where two Court of Appeal decisions conflict; (ii) if the decision although not expressly overruled conflicts with a later decision of the House of Lords; and (iii) if the earlier decision was given per incuriam (through want of care) however it cannot ignore a decision of the House of Lords on the same basis. . Divisional courts of the High Court have adopted the rule laid down in Young’s case although judges sitting at first instance are not bound to follow the decisions of other High Court judges although they tend to do so for the sake of certainty Judicial precedent is an important source of English law as an original precedent is one which creates and applies a new rule. However, the later decisions, especially of the higher cour ts, can have a number of effects upon precedents.. In particular, they may be: †¢Reversed: where on appeal in the same case the decision is reversed, the initial decision will cease to have any effect †¢Overruled: where in a later case a higher court decides that the first case was wrongly decided †¢A refusal to follow: this arises where a court, not bound by the decision, cannot overrule it but does not wish to follow it so it simply refuses to follow the earlier decision †¢Distinguished: where an earlier case is rejected as authority, either because the material facts differ or because the statement of law in the previous case is too narrow to be properly applied to the new set of facts †¢Explained: a judge may seek to interpret an earlier decision before applying it or distinguishing it, thus the effect of the earlier case is varied in the circumstances of the present ca How to cite Judicial Precedent, Papers

European Journal Of Business And Management â€Myassignmenthelp.Com

Question: Discus About The European Journal Of Business And Management? Answer: Introduction According to Capital Land Burgis Junction is the funky modern mall of the Singapore, opened in 1995 by Japanese company Parco. The mall includes both indoor department store and open-air shopping street. This open-air shopping street is made up of the glass roof, and it does give the experience of street shopping in the air-cooled aisle, saving the customer from the hot and sunny weather. Burgis is famous for its combination of Burgis mall and Burgis street, Burgis street actually gives the look of the traditional colonial history of Singapore. (CapitaLand 2017) Burgis junction is the one-stop destination for all age customers whether it be a teenage, or corporate person, tourist, local people to relax, eat or shop. Burgis junction has a luxurious brand store, local designers shop's costume accessories outlet for the fashion setters with a premium price, another part of junction includes a street shop with low cost with lots of varieties of food outlets and a special food court connected with a five-star hotel. Industry overview and Analysis Retail trade industry of the Singapore in 2013 was 42.3million dollars and was moving in uptrend due to its urban population Singapore is the only country where all the population is urban with per capita income of 70k approx.(Tan 2017) Due to the heavy spending power of its customer retail industry was growing at increasing rate but due to various factor, its growth has slowed down. The main reason being the E-Commerce, weak retail spending, rising business costs and a shortage of employees is leading to sluggishness in the retail market. According to Savills world research Singapore The recent Paypal survey predicted 42.2% year on year surge in Singapore mobile shopping.(savills 2017) As per Inside Retail 2015 the life cycle of the Retail industry of Singapore is at the declining phase as customers have started moving more to the online shopping rather than physical shopping. 22% of the Singapore population is of the millennials, Millennials are the people who are born between1980 to 2000, this population is the most demanding generation this generation has a high level of expectation with the desire of having everything customized with ease of use. Reason being the upbringing of this generation in the increasing technology phase these people are more technology savvy. The population of the Singapore has the highest rate of technology friendly people in all over Asia. They prefer e-store browsing of the brand and want an ease of getting things delivered at their footstep without consuming more time. (Kua 2015) The demand of industry is based on many factors like the disposable income of the population, a number of tourists, per capita income, demographic factors etc. According to Savills world research Singapore The retail industry is highly sensitive to macroeconomic factors it is facing sluggish demand due to increasing trend of E-Commerce, low employment rate. The overall retail demand declined by 4.4% year on year. Due to sluggish demand retailers are cautiously revising their business plan as per the recent figures although footfall of the customers has increased by 7.7% sales were unable to rise at the required growth rate. (Savills world research Singapore 2017) PESTEL Analysis PESTEL analysis is the tool to judge the macro environment, based on the same required strategies are formed for the effective working of the organization it is an acronym for the Political, Economic, Social, Technology, Environment and Legal this analysis gives the detailed analysis where the organization is to be flourished. (PESTEL Analysis 2017) 2.2.1 Political Analysis: According to PESTEL Analysis Singapore is the country with no political and economic risk, as per the PERC Singapore is the country with lowest political risk in the continent, it is one of the most peaceful countries with a good standard of living and is the best place for doing business. (PESTEL Analysis 2017) 2.2.2 Economic: Singapores economy is the free economy and it is developing as very fast pace, with corruption free environment. As per Department of statistics Singapore according to the World Bank report of ease of doing business Singapore has ranked 2nd in the same. The biggest problem lies in the labor shortage, rising labor cost.it is the country with highest per capita income in ASEAN countries with 70k, and thus people have the strong purchasing power. (Department of statistics Singapore 2017) 2.2.3 Social: PESTEL Analysis Singapore has 22% of the population of the millennial. Millennial are the people born between (1980- 2000) they are very much technology savvy and are much busy in their work so they prefer e-shopping. This young population want to spend less time on shopping and want their product to be delivered at their doorstep. (PESTEL Analysis n.d.) 2.2.4 Technology: Technological development in the Singapore is rising at very increasing rate, people in Singapore are technological savvy they want their work to be done at a click model of sopping, payment, working everything is changing even the government is adopting the same and moving to the E-government era increasing technological development leads to reduction in time and cost of doing business which attracted many multinational company to have their regional headquarters in Singapore. 2.2.5 Legal: The government of Singapore believes that for smooth functioning there should be a transparent legal system, and the country does have very effective legislative policies. Which can be bet proved by the World Bank report of ease of doing business in which Singapore is ranked second. A country with the increasing technological development has various E-Commerce laws, the country keeps updating its bye-laws in order to ensure proper development of the country. 2.2.6 Environment: As Singapore is a large concrete jungle, the country faces the problem of heavy pollution, although the ministry of environment is working strongly for maintaining the air quality in the country, Singaporeans also face the problem of shortage of water and is depended on the Malaysian water supply. After the analysis, it can be judged out that Singapore is one of the best countries for business, companies doing business here has to be very competitive to meet the needs of the most demanding generation called millennial which accounts for the maximum percentage of the population. Porters five forces analysis of Retail trade industry of Singapore. Porters five forces model is the strategy to understand the strategic environment of the business (Inditsyet.al 2014:75). The threat of New Entrants: moderate The threat of new entrant is moderate in 2013- 2014 maximum numbers of malls started, but due to recession companies faced low sales, although it is expected that many malls are about to influx in 2018 -2019, still in the small country of Singapore creating a space for the mall is a very difficult task. Threat of Substitute of product or service: Moderate Sales of the mall are decreasing due to increasing focus towards e-shopping by the Singapore population, and the results of the same can be sen on the decreasing sales of the mall's companies need to concentrate on the competitive advantage as online shopping cannot give the extraordinary physical experience which malls can create. Rivalry among existing firms: High Singapore retail industry is very crowded as the country is already having 103 malls which means one for every 53 thousand people living in the Singapore. In order to sustain malls need to create differentiation. Bargaining Power of Supplier: Low Bargaining power of supplier is a power of supplier to control the market in terms of price, this can happen when a number of suppliers low and the material supplied them is also rare, this will empower the supplier and will lead to their dominance. In the case of Burgis junction, there are various suppliers as it is a one-stop destination for many goods, so the power lies in the hand of the mall management not in the hand of suppliers. Bargaining power of Buyer: Moderate Bargaining power of customer is an impact of customer on the industry, As retail market is oligopolistic market high prices exploit the market, people with lower income suffers from it, but as Burgis Junction is divided into two types of market, one is street shopping where barraging power is high and on another side place like brand stores food outlets etc. there the prices are fixed customers cannot bargain, just some seasonal sales are always announced by the marketer. Internal Analysis The core competency of the Burgis junction is its location and its connectivity to Burgis MRT station and is situated in the heart of Singapore with close proximity to Singapore Management University, Lassalle Art College. The another competency is mall is created for all the age group and all the classes of people middle or upper middle with shopping and dining option of both cheap and luxury.it gives the colonial shopping feeling with advanced ambiance. Mall has loads of tangible and intangible offering, tangible offerings include products fromthe brand outlets or shopping streets or food courts, and intangible service includes its differentiated services (Durvasula and Lysonki 2010). SWOT Analysis This analysis helps in understanding the strength weakness opportunity and the threat of the organization which helps in making an appropriate strategy (Sarsby 2016). Strength Location of the Burgis Junction mall Close proximity to colleges One stop destination for shop, eat, relax Weakness Shortage of Employees. No option for recreation or adventure sports facilities Opportunity Wide customer segment targeted Attraction point for tourist as shopping streets on the historical colonial concept. Option available for both luxury brand shopping and street shipping Threat Increasing behavior of E-shopping in the Population Heavy crowd of Malls in the country Mall culture is in declining phase Burgis Junction should think of adding some technological up gradation and should think of adding some recreational facility which is different from others, it can offer some nature-related green ambiance which can help Singaporeans to relax in that artificially created natural atmosphere as the country is facing a serious problem of air pollution. Possible Strategic Options The main strategic options available for any retail industry are Market Penetration, Market expansion, Retail Format development and Diversification Market Penetration: Market penetration growth strategy is the lowest strategy with the lowest risk as the marketer have full knowledge of market and customer needs and the retailer is quite acquainted with the market, goal of this strategy is to increase the market share, attract customer for more usage to attract for example if customers are more engaged in online shopping giving some discount coupon for inviting in store, and attracting them for impulsive shopping by strategic merchandise display, or desiring penetration through Increasing time hours of the mall Or training salesperson for other department selling or cross-selling through some attractive offers. In terms of Burgis Junction mall management can offer some attractive discount coupon for food outlet on shopping from Burgi's street or Burgi's brand stores. Retail Format Development: Retail format development offers new retail mix to the same customer base, this type of strategy requires lots of research in order to understand the untapped needs of customer and then using that untapped or unmet need as an opportunity which retailer develop it as new format, for example online retail format, in order to grab the tech-savvy customers. The most important point retailer need to remember is to understand the flow in which customers are moving currently. This will give the retailer an idea about the current requirement of the market. Recommended Strategy Burgis Junction should go for different type of market penetration strategy, for which mall can create attraction through some on visit discount vouchers, which will increase footfall. Mall management can think of starting some activities which can enhance people interaction and a hangout or relax time at the weekends. Boon (2007) advice retailers to adapt to the new retail environment by developing strategies that will enhance a customers shopping experience through better customer service and upgrading the skills (through training) of frontline workers who serve Diagnosing service quality in retailing 3 customers. He maintains that retailers must give customers a unique, delightful and unforgettable shopping experience while making sure that retail workers are well-trained in understanding customer needs and can give impeccable service. Indeed, retailing is not just about providing the right mix of products; it also deals with giving customers wow experiences that they will remembe r and cherish..(Durvasala and Lysonki 2010). Overall Conclusion Through strategic analysis, it can be judged out that mall culture in Singapore is in declining phase due to the oversupply of malls in the country and another reason is increasing trend of online shopping. According to Asiaone People dont prefer going to shopping space physically, as a result footfalls and sales both are declining. Management needs to concentrate on bringing in more competitive advantage and bring some innovation in order to attract more people in the mall although Burgis junction has lots of options for each category of people like street shopping, brand shopping, corporate dining, daily dine food outlets like KFC, Dominos etc. but still in order to increase footfall retailer need to put extra efforts (Asiaone 2017). References Asiaone 2017, Singapore malls are dead, as occupancy reaches its lowest level in 10 years,. Viewed on 21 September 2017, from https://www.asiaone.com/business/its-official-singapore-malls-are-dead-occupancy-reaches-its-lowest-level-10-years CapitalLand 2017, Mallinfo, Viewed on 20 September 2017 https://www.capitaland.com/sg/malls/bugisjunction/en/concierge/mall-info.html Department of statistics Singapore 2017, Singapore in Figures, Viewed on 21 September 2017 https://www.singstat.gov.sg/docs/default-source/default-document-library/publications/publications_and_papers/reference/sif2017.pdf Durvasula, S. and Lysonki, S., 2010, Diagnosing service quality in retailing-the case of Singapore, International business and entrepreneurship development 5(1) 1-17. Inditsy, M. C, Mwangi. S.M, Mandere, N,E. Bichanga, J,M. and George, G,E., 2014 The application of porters five forces model on organization performance- a case of cooperative bank of Kenya ltd, European journal of business and management, 6(16), Kua, T., 2015, Customer Service in Retail Revolution, Viewed on 21 September 2017, from https://insideretail.sg/2015/10/14/customer-service-in-the-retail-revolution/ Tan, A., 2015, Gaining insight on the challenges for Singapores retail sector, Viewed on 21 September 2017 from https://kfcontent.blob.core.windows.net/research/797/documents/en/challenges-for-sgs-retail-sector-2804.pdf PESTEL Analysis., 2017., PESTEL Analysis of Singapore, Viewed on 20 September 2017 from https://pestleanalysis.com/pestle-analysis-of-singapore/ Sarsby, A., 2016, Swot analysis, Spectaris ltd, U.K Savills world research Singapore 2017, Briefing of Singapore Retailing, Viewed on 20 September 2017 from https://pdf.savills.asia/asia-pacific-research/singapore-research/singapore-retail/singapore-retail-briefing-q1-2017.pdf